Support

Hi! Send us a note and we'll get back to you within 7 days. We read every email.

What to include in your email

Your phone model and iOS or Android version
The Lani version (Settings → footer)
What you were doing when the issue happened
Screenshots if it's a visual bug

Common questions

How do I delete my data?

In the app: Settings → Privacy & Data → Delete all data. This permanently erases all baby profiles, logs, and your account from both your device and our cloud servers. The action is immediate and cannot be undone.

How do I cancel my Lani+ subscription?

iOS: Settings → your name → Subscriptions → Lani+ → Cancel. Android: Play Store app → profile → Payments & subscriptions → Subscriptions → Lani+ → Cancel. Cancellations take effect at the end of the current billing period.

How do I share with my partner?

You'll need a Lani+ subscription. Then in the app: Settings → Lani+ → Partner Sharing. One person creates the family and shares the pair code with the other; the other person enters it on their device. Logs sync in real time afterwards.

I'm getting a sync issue / lost data

Email us with: a screenshot of the issue, when it started, whether you're on iOS or Android, and whether Partner Sharing is enabled. We can usually trace lost data through Supabase logs and recover it within 24-48 hours.

Refunds

Refunds are handled by Apple and Google directly. iOS: reportaproblem.apple.com. Android: Google Play refund process.

Privacy and legal

For privacy questions, data export requests, or anything covered by GDPR/CCPA, email support@getlani.app with the subject "Privacy request". See our Privacy Policy and Terms of Service for details.